Refund policy
Return request window
Return requests must be submitted within 7 calendar days after delivery. Contact us at support@forgenbuild.com or through our contact form before sending any item back. Include your order number, the reason for the request, and clear photos when relevant.
Return eligibility
To be eligible for review, the item must be unused, unaltered, and returned in its original packaging. Items that show wear, damage caused after delivery, modification, misuse, or installation marks may not be accepted. Returns sent without prior authorization may not be accepted.
Personalized and custom products
Personalized or custom-made products are final sale and are not eligible for voluntary return or refund. If a personalized or custom item arrives damaged, defective, or different from what was ordered, contact us within 7 days after delivery so we can review the issue. Rights and remedies required by applicable law are not limited by this policy.
Compatibility and fit
Compatibility varies by product and tool model. Review the compatibility information on the product page and contact us before ordering if you are unsure. If an item does not fit a model specifically listed as compatible on the product page, contact us within 7 days after delivery. After reviewing the order, tool model, and fit details, we may approve an exchange or refund.
Damaged, defective, or incorrect items
If your order arrives damaged, appears defective, or contains the wrong item, contact us within 7 days after delivery. Include clear photos of the item, packaging, shipping label, and the affected area. We will review the issue and provide the appropriate next steps.
Return shipping
The customer is responsible for return shipping costs. Original shipping charges are not refundable. If the return concerns an item that arrived damaged, defective, or incorrect, contact us before shipping it back so we can provide instructions.
Inspection, exchanges, and refunds
Returned items are inspected after receipt. If approved, we may issue an exchange or a refund to the original payment method. Exchanges are subject to product availability. Processing time shown by your bank or payment provider may vary after a refund is issued.
Order cancellation or changes
Requests to cancel or change an order must be submitted within 2 hours of purchase. After that window, production or fulfillment may have started and changes or cancellation cannot be guaranteed.
Warranty claims
Warranty claims must be submitted within 7 days after delivery with the order details and clear photos when relevant. After review, an eligible claim may receive an exchange or refund. This limited claim window does not reduce any rights available under applicable law.
Contact
Email support@forgenbuild.com or use our contact form. We normally respond within 1–2 business days.