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Before you write
Quick answers
What materials are the products made from?
Most Forge N Build products are 3D printed in PETG. If a product uses a different material, its product page will state that.
How do I confirm compatibility?
Compatibility varies by product and tool model. Check the compatibility information on the product page. If you are unsure, contact us before ordering.
Are tools, batteries, or mounting hardware included?
Only the items explicitly listed under What's included on the product page are included. Tools, batteries, accessories, and mounting hardware shown in photos are not included unless the product page says otherwise.
How long does production take?
Orders may require up to 5 business days for production and preparation before dispatch. Tracking is emailed after the order ships.
How long does delivery take in the United States?
Estimated delivery within the United States is 3–5 days after dispatch. Carrier delays may occur.
Do you ship internationally?
Yes. International shipping is available to selected countries shown at checkout. Shipping options and cost are calculated based on the destination and order, and the customer pays the shipping charge at checkout. The customer is also responsible for import duties, taxes, customs charges, and brokerage fees. Delivery estimates are provided by the carrier; customs delays may occur. Product availability may vary by country.
What is the return policy?
Return requests must be made within 7 days after delivery. Items must be unused and returned in their original packaging. The customer is responsible for return shipping. Contact us before sending a return.
Can personalized products be returned?
Personalized and made-to-order products are final sale and cannot be returned or refunded, except where required by applicable law.
What if the item does not fit?
If an item does not fit a model listed as compatible on the product page, contact us within 7 days after delivery. After reviewing the order and fit details, we may offer an exchange or refund.
Can I cancel or change my order?
Requests to cancel or change an order must be submitted within 2 hours of purchase. After that window, production may have started and changes cannot be guaranteed.
What if my order arrives damaged?
If an item arrives damaged, contact us within 7 days after delivery and include clear photos of the item and packaging. We will review the issue and provide next steps.
How quickly will support respond?
Contact us through the store's contact form. We normally respond within 1–2 business days.
What warranty is included?
Warranty claims must be submitted within 7 days after delivery. Include your order details and clear photos when relevant. After review, an eligible claim may receive an exchange or refund. Personalized products remain non-refundable.